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Browse support topics
Find answers to common TicketFi questions.
Getting Started
Set up your first event in minutes.
Account
Profiles, teams, and permissions.
Billing
Plans, invoices, and payouts.
Events
Creating and managing events.
Tickets
Tiers, codes, and check-in.
Refunds
Issuing and tracking refunds.
Frequently asked
How do I create an event?+
Sign in to your dashboard and click "Create Event." Follow the step-by-step guide to set up your event details, ticketing, and publish.
How do I manage ticket sales?+
From your event dashboard, navigate to the Tickets section where you can create ticket tiers, set pricing, enable promo codes, and monitor sales in real time.
When do I receive my payouts?+
Payouts are processed automatically after your event concludes. You can view payout status and history in your account settings under Payments.
Can I issue refunds to attendees?+
Yes. Navigate to the attendee list for your event and select the order you wish to refund. You can issue full or partial refunds directly from the dashboard.
How do I invite team members?+
Go to your organization settings and select Team. From there you can invite members by email and assign roles with appropriate permissions.
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